Directory Page for Network Licenses

This page is a directory for all network licensing, installation, and troubleshooting articles.

Authored By: Alissa Wilczynski

Published On: October 19, 2016


Update Green and Red USB Licenses on a Machine Without Internet Access

This article is intended to help owners of red or green USB dongles update their license when it is attached to a machine without internet access.

Authored By: Tess Jacobs

Published On: October 19, 2016


How to Protect and Prevent Loss of your Softkey License

This article outlines the best practices for working with a softkey license.  We will cover the ways to backup your license and prevent loss of the softkey license.

Authored By: Don Dickinson

Published On: October 7, 2016


Installing OpticStudio with a Black USB Single-User Hardkey

This article is intended to help people with black USB single-user licenses install OpticStudio.  Note that this article does not cover network installations, which are discussed in this separate article.

Authored By: Alissa Wilczynski

Published On: September 27, 2016


Installing OpticStudio with a Black USB Network Hardkey

This article is intended to help people with black USB network licenses install OpticStudio.  Note that this article does not cover single-user installations, which are discussed in this separate article.
 

CONTENTS:
Introduction
On the Keyserver Installing OpticStudio on the Client Machine
  • Installing the OpticStudio Application
  • Configuring OpticStudio to find the key server

Troubleshooting

  • You get prompted to enter a license code
  • OpticStudio "Cannot Find Zemax Key" Error
  • Cannot reach the Sentinel Keys License Monitor page on the client
  • Cannot reach the Sentinel Keys License Monitor page on the keyserver
  • Sentinel Keys License Monitor "Keys Information" page is blank or there is an error.

Summary & Checklist

Authored By: Alissa Wilczynski

Published On: September 26, 2016


How to Install a Single User Softkey

This article explains how to activate a new Single User Softkey on your machine. 

Please note that this article refers to the Single User (standalone) softkey. For instructions on how to install a multi-user Network Softkey see section “Installing the Network Softkey” of article http://zemax.com/os/resources/learn/knowledgebase/how-to-install-the-network-license-version-of-opti#softkey
 

Authored By: Alessandra Croce

Published On: October 6, 2016


Transferring and Updating a Softkey License

This article outlines how to update the support expiration information on a softkey license and how to move a softkey license from one machine to another.  For information on installing a new softkey license, please visit "How to Install the Network License Version of OpticStudio."

CONTENTS

Authored By: Alissa Wilczynski

Published On: October 6, 2016


Troubleshooting UI Issues in OpticStudio

This article explains what to do if you install OpticStudio and experience a slow user interface. There are a number of preferences and settings that can be changed to help speed up the UI. If you are experiencing other installation problems, please see the Troublshooting your OpticStudio Installation Knowledge Base Article.

This article will walk you through the following troubleshooting steps:
  • Checking for graphics driver updates from the manufacturer
  • Changing your Project Preferences
  • Checking your Non-Sequential Settings
  • Getting help from Zemax 

Authored By: Alissa Wilczynski & Alison Yates

Published On: August 24, 2015


How to Install the Network License Version of OpticStudio

This article explains how to configure a keyserver and client machine for use with the network version of OpticStudio. 

For instructions on how to install the single-user license version of OpticStudio, please see this article.  
 
CONTENTS:

Authored By: Alison Yates & Alissa Wilczynski

Published On: April 8, 2016


How to Report a Problem or Possible Bug to Zemax Support

This article describes how to report problems or bugs and generate the files the Zemax support team will need to quickly resolve your issue.

Contents:

Before reporting a problem
Performance
OpticStudio Stops Responding Or Shuts Down With An Error
Potential Bugs

Gathering More Information

How to Create A Screen Shot

Authored By: Alison Yates

Published On: October 17, 2015


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